Everything
built in.
Nothing bolted on.
The iSleep referral platform is a complete end-to-end system — from the moment your office submits a referral to the day results reach the ordering physician. Here is every capability, in detail.
Scroll to explore
Feature 01
Real-Time Referral Dashboard
Every referral. Every status. One screen.
Your clinic gets a live view into every referral from submission to completion. No more spreadsheets. No more calling patients to ask if they received their kit. The dashboard tracks each patient through every stage: submitted, notified, confirmed, shipped, in-study, returned, and complete.
Live status updates — no manual refresh required
Filter by patient, physician, or date range
See which patients are stuck and need attention
Access from any device, any browser, anywhere
Referral Dashboard
Cascade Valley Clinic
14
Active
8
Shipped
3
Pending
47
Complete
Sarah J.
Day 3 of 7
In-StudyMarcus T.
Est. delivery Fri
ShippedElena R.
2 hrs ago
NotifiedJames K.
Results sent
CompleteFeature 02
Automated Patient Outreach
SMS + email fires the moment you submit. Your staff does nothing.
The instant a referral is submitted, iSleep sends a personalized SMS and email to the patient with a secure portal link. If they don't respond, automated reminders go out at precise intervals — all without your team lifting a finger. No phone tag. No voicemails. No chasing.
SMS + email sent simultaneously at submission
Personalized with patient name, physician, and clinic
Secure, time-limited portal link — no login required
Reminder cadence handled automatically
iSleep SMS
Sent instantly on referral submit
Hi Sarah — your home sleep test has been ordered by Dr. Patel. Tap the link to confirm your shipping info and we'll get your kit out right away: isleephst.com/r/8x2k
Delivered · Just now
Email Confirmation
Your iSleep Home Sleep Test is Ready
From: care@isleephst.com · To: sarah@example.com
Hi Sarah, Dr. Patel has referred you for an at-home sleep study. Complete your confirmation in under 5 minutes to get your kit shipped...
Confirm & Get My Kit
Feature 03
Self-Service Patient Confirmation
Patients verify, confirm, and complete — on their own time.
Patients receive a link and complete the entire confirmation process from their phone: verify identity via date of birth, review pre-filled demographics from the referral, confirm shipping address, sign the patient agreement, and submit payment. The whole thing takes under 5 minutes. No receptionist involvement at any step.
DOB identity verification — no password, no login
Demographics pre-filled from the referral form
Works on any smartphone or computer
Completion rate dramatically higher than phone-based flow
Step 2 of 3
2 min left
Confirm Your Info
Full Name
Sarah Johnson
Date of Birth
March 15, 1978
Ship To
4821 Maple Dr, Reno NV
Phone
(775) 555-0147
Confirm & Continue
Feature 04
HIPAA-Compliant & Encrypted
Healthcare-grade security. BAA included. No negotiations.
Every touchpoint in the iSleep platform is built for healthcare compliance from the ground up — not bolted on as an afterthought. All data is encrypted at rest and in transit using TLS 1.3. SMS messages are PHI-free by design. A Business Associate Agreement (BAA) is included at no extra cost — no legal back-and-forth required.
TLS 1.3 encryption for all data in transit
AES-256 encryption at rest
PHI-free SMS — patient data never in message bodies
BAA included at no additional cost
HIPAA-Compliant Architecture
Every layer built for healthcare security
TLS 1.3 Encryption
PHI-Free SMS
BAA Included
At-Rest Encryption
Business Associate Agreement (BAA) included at no extra cost
Feature 05
Auto-Shipping with Live Tracking
Device ships automatically when the patient confirms. Tracking goes straight to them.
The moment a patient completes their confirmation and payment, the shipment queue is triggered. iSleep's ShipStation integration handles label generation, carrier selection, and dispatch automatically. The patient receives tracking updates via SMS — your team never needs to check on a shipment or field "where is my kit?" calls.
Automated shipment trigger on patient confirmation
ShipStation integration — no manual label printing
Live tracking SMS delivered directly to the patient
Pre-labeled return shipping included
WatchPAT One Kit
Shipped via FedEx · Auto-triggered
In Transit
Est. Friday
Ordered
Packed
Shipped
Delivered
Returned
Tracking #
794661789020
View Live
Patient Tracking SMS
Auto-sentGood news, Sarah! Your WatchPAT One kit shipped today. Track it here: fedex.com/track/794661789020 — estimated delivery Friday.
Feature 06
Stuck Patient Alerts
Automated reminders at days 4, 6, 8, 10, 12, 14, and 30.
Some patients just need a nudge. Others need escalation. The iSleep alert system automatically identifies patients who haven't responded and fires reminders at precise intervals over a 30-day window. If a patient still hasn't engaged by day 12, your staff gets flagged so a human can intervene. No patient silently falls through the cracks.
Seven escalation touchpoints over 30 days
Escalating urgency — gentle nudge → staff alert
Dashboard flags stuck patients in real time
Override and manual outreach available at any point
Stuck Patient Alert System
Automated Escalation
3 patients stuck
Day 4
Gentle nudge
Day 6
Second reminder
Day 8
Escalation
Now
Day 10
Urgent follow-up
Day 12
Staff alert
Day 14
Override prompt
Day 30
Final outreach
No patient falls through the cracks
All automated
Feature 07
Multi-Device Support
WatchPAT One and Enso / Celeste+ — both handled automatically.
iSleep supports two distinct device tracks for at-home sleep testing. WatchPAT One is used for Unite Health and Valley Health clinic networks. Enso and Celeste+ devices serve all other clinic partners. The system detects which track a referral belongs to based on clinic and physician configuration — no manual device selection required per patient.
WatchPAT One for Unite & Valley Health networks
Enso / Celeste+ for all other clinic partners
Device track auto-assigned based on clinic config
Multi-night study support for Enso devices
WatchPAT One
For Unite & Valley Health clinics
Single-night study
Wrist device
Disposable sensor
Enso / Celeste+
For all other clinic partners
Multi-night study
Full chest strap
Extended monitoring
Smart Auto-Routing
System picks the right device track automatically — no manual selection per patient
Feature 08
No Software to Install
If you can open a browser, you can use this platform.
Everything lives in a standard web browser. No downloads, no plugins, no IT department involvement, no two-week onboarding process. Your staff opens a link and they're in. New team members are fully productive on day one. The patient portal is equally frictionless — patients tap a link and complete everything from their phone without downloading a single app.
Works in Chrome, Firefox, Safari, Edge
Fully responsive — desktop, tablet, and mobile
Zero IT setup for staff onboarding
No app store installs for patients either
Works in any browser
No downloads. No installs. No IT tickets.
Desktop
Tablet
Mobile
Zero onboarding time
New staff are fully productive on day one
Feature 09
Payment & Card Capture
Stripe integration. Agreement + payment in a single step.
Patients complete payment directly in the portal using Stripe — the same payment infrastructure trusted by hospitals and health systems worldwide. The patient agreement is signed and payment is captured in a single unified step, reducing abandonment and eliminating the need for staff to collect payment over the phone. Collateral card capture is also supported for insurance co-pay workflows.
Stripe-powered — PCI-compliant card processing
Agreement and payment captured in one step
Collateral card hold available for co-pay workflows
5-day return window enforced automatically
Step 3 of 3
Payment & Agreement
WatchPAT One Sleep Test
At-home diagnostic device
$189
I agree to the Patient Agreement and authorize the charge of $189.00
•••• •••• •••• 4242
Powered by Stripe · 5-day return window
Stripe
Feature 10
Provider Dashboard
Full funnel visibility. From referral submitted to results delivered.
Clinic managers and physician offices get a real-time view into the entire referral funnel — not just one patient, but all patients across all physicians in your practice. Filter by physician, date range, or status. Export reports. Identify drop-off points in the workflow. See completion rates compared to the industry average. The data is yours.
Full referral funnel — every stage tracked
Filter by physician, patient, or date range
Exportable reports for clinic review
Completion rates vs. industry benchmark
Referral Funnel — Last 30 Days
Referrals Submitted
62
Patients Notified
62
Patient Confirmed
54
Kits Shipped
54
Study Completed
49
Results Delivered
47
76%
Completion rate
vs. 23% average for phone-based referral workflows
Get Started
Ready to get started?
See the full platform in action. We can have your clinic onboarded and sending referrals within a single business day.